New ask Hacker News story: Tell HN: Revolut suspended my account for no reason

Tell HN: Revolut suspended my account for no reason
4 by acheong08 | 0 comments on Hacker News.
I came to the UK a month ago and have yet to get a proper bank account. Revolut was a lifesaver when I first got here. Over the past month, I’ve bought my groceries from the same Tesco every single day. Today, out of the blue, my card got declined. Same Tesco, same time. I don’t hold any cash and have no backups. I don’t have any food in the fridge. Here is our conversation: “”” Support: Hi there! My name is Paul. Thanks for contacting us, I hope you are doing well. I appreciate the time you have been waiting, and I see that you are facing issues with your account. I will be glad to provide you with the instructions on how to get this sorted. Me: How do I get my card to work Support: I am really sorry for this situation Cheong, I have explained your case to the responsible verification team. We always aim to complete such issues as quickly as possible, however please be advised that it may take up to 7 business days and I will update you as soon as this additional check is completed. You can always reach out to this chat before that, if you have further queries. Your patience is highly appreciated, thank you! Me: Can I at least know why Support: I understand that you are interested in more details about the reason why the account was temporarily restricted. There are several reasons why our automated systems may trigger these restrictions. Unfortunately, these reasons are internal info and can not be disclosed, to ensure the security of our customer’s accounts. “”” Not sure how many days I’ll last without food…….

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