New ask Hacker News story: Tell HN: Anthropic won't reset usage limits for those who downgraded

Tell HN: Anthropic won't reset usage limits for those who downgraded
2 by vintagedave | 0 comments on Hacker News.
On March 27, I contacted Anthropic Support reporting I hit usage limits very early. On 13 April, I emailed again asking about usage issues (like many others): I started that Monday with 72% of my usage used. On 17 April, after three weeks of the first open support thread, disappointed in their replies to the second, and exactly six days before their published post-mortem and their promise to reset usage limits, I downgraded my account from Max to Pro, and updated the support thread with that info. > Today we are resetting usage limits for all subscribers. -- Yesterday's post: https://ift.tt/strY8vP I followed up today to ask if this applied to me, noting, > Does this [reset usage promise] apply to my account? And how many weeks worth of usage is reset, please? I note there was ongoing impact for significant time. Their reply: > Unfortunately, this subscription is not eligible for a refund as it falls outside of our refund policy timeframe. > Our refund terms are not flexible on this point. I thought HN should know.

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