New ask Hacker News story: Tell HN: One Medical Is a Nightmare

Tell HN: One Medical Is a Nightmare
9 by rincebrain | 1 comments on Hacker News.
I thought I'd relate an incredibly broken tech stack story, and its human consequences, to HN today. I used to have One Medical access through work, years ago, it was perfectly fine quality care, and then I stopped using it. I recently needed to find a replacement primary care and decided to try them again. Unfortunately, after a few weeks of initial care transfer and appointments, my account is now in a Sisyphean nightmare state, where it thinks I have an expired membership expiring in the future (September 2026), and as a result, errors out on any attempt to update my membership status. Attempting to contact their support has been an exercise in repeatedly being hung up on when attempting to put me on hold to escalate, and/or having their staff decide that if they repeat the instructions enough times it'll work. You cannot make a second account, because they notice the duplicated personal data and insist on deduplicating it before providing you care, which appears to be how we got into this nightmare state in the first place. Amazon support says they can't do anything because it's a One Medical problem, One Medical support says they can't do anything because they have no power to do anything. Now I'm going to need to find another medical provider on extremely short notice, because I've been trying for two weeks to try and get this resolved with them and failing, and I am going to run out of some monthly medication renewals if I don't.

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