New ask Hacker News story: Ask HN: Impossible to get a refund from Pieter Levels?
Ask HN: Impossible to get a refund from Pieter Levels?
8 by Holzlappen | 2 comments on Hacker News.
I am a resident of Germany. Which means according to the EU’s Consumer Rights Directive (Directive 2011/83/EU) I have the right to a refund within 14 days of the purchase of digital goods and services. I recently bought a PhotoAI subscription. I wanted to buy a a 1 month subscription but I didn’t understand that it would charge me for a whole year. I am not a native speaker and to me the design and text was quite misleading. It says 9$ per month, and next to it, in a much smaller font „6 months free billed yearly“. I am not a native speaker and assumed that means that I get 6 months for free if I buy a yearly plan instead. I realized just after the payment was completed that I got charged for 99$ instead of 9$. I decided to not use any feature of the site, hoping to get a refund. In the TOS is written that photoai doesn’t give refunds due to the costs of AI picture generation. Well, I haven’t generated any pictures. In fact I didn’t use a single feature of the subscription, I didn’t even create my first model, so I didn’t cause any cost to the business. Since there is no customer support on the site (which is alarming to me) I tried to contact Pieter Levels in every way imaginable. Never got a reply. I also wrote an email to his lawyers at legal@photoai.com 3 days and got no answer. How can I reach this guy? Why is there no customer support? Does this guy ever reply to his customers? To me this is unacceptable. You’re basically printing money at this point, but you can’t pay for basic customer service? Did anyone ever manage to get a refund from this guy?
8 by Holzlappen | 2 comments on Hacker News.
I am a resident of Germany. Which means according to the EU’s Consumer Rights Directive (Directive 2011/83/EU) I have the right to a refund within 14 days of the purchase of digital goods and services. I recently bought a PhotoAI subscription. I wanted to buy a a 1 month subscription but I didn’t understand that it would charge me for a whole year. I am not a native speaker and to me the design and text was quite misleading. It says 9$ per month, and next to it, in a much smaller font „6 months free billed yearly“. I am not a native speaker and assumed that means that I get 6 months for free if I buy a yearly plan instead. I realized just after the payment was completed that I got charged for 99$ instead of 9$. I decided to not use any feature of the site, hoping to get a refund. In the TOS is written that photoai doesn’t give refunds due to the costs of AI picture generation. Well, I haven’t generated any pictures. In fact I didn’t use a single feature of the subscription, I didn’t even create my first model, so I didn’t cause any cost to the business. Since there is no customer support on the site (which is alarming to me) I tried to contact Pieter Levels in every way imaginable. Never got a reply. I also wrote an email to his lawyers at legal@photoai.com 3 days and got no answer. How can I reach this guy? Why is there no customer support? Does this guy ever reply to his customers? To me this is unacceptable. You’re basically printing money at this point, but you can’t pay for basic customer service? Did anyone ever manage to get a refund from this guy?
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