New ask Hacker News story: Amazon won't accept written communication

Amazon won't accept written communication
37 by ccleve | 21 comments on Hacker News.
We had a bad time with Amazon yesterday, and I can't reach them to tell them about it. Without getting into details, an Amazon delivery driver did a bad thing on our property, which we only discovered this morning when a neighbor brought it to our attention. I attempted to write to Amazon, but apparently they no longer accept email at cs-reply@amazon.com, there is no way to post a support ticket, they no longer have chat, and they make it very, very difficult to find a customer service phone number. No, none of their automated support options applied to this particular situation. Through Googling, I found 1-888-280-4331, the customer service number, but for obvious legal reasons I need to send them a written account of what happened, so I have a record that they were notified. Short of filing a lawsuit and serving them with a complaint, how do I reach these people? And more generally, when a large FAANG company makes it nearly impossible to communicate with them, is this not evidence of bad-faith dealing, and should consumer protection agencies come down hard on them?

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