New ask Hacker News story: AWS won't discuss my bill, suspended my account, took $1,600, still no human
AWS won't discuss my bill, suspended my account, took $1,600, still no human 32 by gadjonesq | 1 comments on Hacker News. AWS has been charging me $1,500/month for near-zero usage. For over a year. That is more than $18,000 for infrastructure I barely use. I tried multiple times to get a human on the phone to discuss it. Every time I requested a callback, AWS would call, a bot would tell me the human wasn't available, and promise a callback. No human ever called back. So I stopped paying. Why keep paying charges I believe are wrong when the company won't discuss them? AWS emailed asking if my case was resolved — from a no-reply address. Nobody followed up. Feb 19: AWS suspended my account. Route 53 DNS down. Domain, business email, website — all dead instantly. Feb 21: I paid the $1,600 outstanding bill. AWS took the money. Account stayed locked. Why? While I was resolving that bill, another $1,500 bill came in. But because they had already locked me out, I couldn't ...